How long will delivery take?

Your order is normally shipped out within 1-2 business days. After that, it’s in the courier’s hands and you will receive tracking information to follow this. We expect 99% of orders to reach you within 7 business days after purchase. If you have not received your item(s) by then, please get in touch so we can follow up for you.

How can I contact you?

Please see our contact page here. We are a small, busy team so if we don’t answer the phone right away rest assured we will call you back. Alternatively please email us and we will endeavour to respond within 2 working days.

Why did my item arrived in a recycled box/package?

We want to do our bit to help the planet by reusing what we can and we actively encourage our customers to do the same, by reusing or recycling any packaging. We actively collect waste boxes and bubble wrap etc from local businesses to use as our shipping containers, so please don’t be surprised or put off if you receive an item in a box branded in a name other than Dakoda.

How Can I Return an Item?

We want our customers to be delighted with your purchase. If you are unhappy for any reason please contact customer services on the contact form here in the first instance and we will be happy to assist.

Please view our Delivery and Returns information here.

Do you have a physical store to visit?

No, we are an online store only.

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